Our Warranty

At The BlindMan Company, we stand behind the quality and craftsmanship of our products. We are committed to providing our customers with peace of mind and exceptional service.

Here we outline our warranty coverage and duration for each product we offer, as well as the process for making a warranty claim.

Blinds Warranty

All our blinds are backed by varying warranties, with a standard 12-month guarantee across our range, providing our customers with value when they purchase with The Blind Man Company. This guarantee specifically excludes accidental damage and improper installation but covers any manufacturer defects, assuring that your blinds are devoid of material or craftsmanship flaws.

Shutters Warranty

Our premium plantation shutters are accompanied with a 12 month warranty, designed to provide you with unparalleled long-term assurance when you choose The Blind Man Company. It’s important to note that this coverage specifically excludes accidental damage, ensuring that our focus is on the inherent quality of the product. Remember, many of our plantation shutters have the potential to last a lifetime.

Awnings Warranty

Our awnings, designed for the great outdoors, come with our dedicated promise of quality and durability. While traditional manufacturer warranties don’t apply due to their exposure to the elements, we stand firmly behind our products. To ensure your complete satisfaction and confidence, we offer a 12 month warranty covering any issues that may arise post-installation.

Roller Shutters Warranty

Our roller shutters are backed with an impressive warranty, reflecting our confidence in their quality and durability. From the date of purchase, manual roller shutters are protected by a warranty lasting 12 months, including motorised roller shutters This warranty coverage ensures that any defects in materials or craftsmanship are promptly addressed, providing our customers with true peace of mind.

Curtains Warranty

Every curtain in our showroom is backed by a comprehensive 12-month warranty, ensuring you can buy with confidence. This warranty focuses on protecting against manufacturing defects, ensuring your curtains are of the highest quality in terms of materials and craftsmanship. It does not extend to accidental damage or issues resulting from incorrect installation.

At The Blind Man Company, we offer warranties to protect your purchase and ensure your satisfaction. However, to provide the best service to our customers and maintain the highest standards, our warranties are only applicable to products that have been professionally installed by our experienced team.

We take pride in our installation process and stand behind the quality of our workmanship. Please note that the warranty coverage is non-transferable and is valid only for products installed by The BlindMan Company. This ensures that we can provide you with the exceptional service and support you deserve.

Navigating Repairs with Confidence

Understanding the potential need for repairs and how they’re managed can offer peace of mind. Like you, we value transparency and assurance, especially when it comes to maintaining the quality and functionality of your products.

If any of our products encounter issues covered by the warranty, we will provide the necessary replacement parts at no extra charge. Please note that labor costs are not included in the warranty. Our dedicated team will promptly evaluate the issue, determine the required repairs, and efficiently address the problem to minimise disruption!

Even if your product’s warranty has expired, we offer repair services. Our technicians will assess the situation, provide an upfront repair quote, and upon approval, perform the necessary work. We’re committed to delivering competitive pricing and superior craftsmanship, ensuring value beyond the warranty period.

In cases where warranty doesn’t cover damages like accidental damage or misuse, we’re here to assist… no matter the situation! After evaluating the situation, we’ll provide a detailed repair quote. With your consent, we’ll proceed with repairs, ensuring you’re informed and satisfied throughout. Proceed with our On-Site Service.

Our aim is to keep your products in perfect working order, offering straightforward, reliable repair solutions. Whether your product is within or outside its warranty period, or even if it falls into a category not covered by warranty, we’re here to help, ensuring your experience with The Blind Man Company remains positive and worry-free!

Elevate Your Atmosphere

Elevate your home or office with our extensive range of window treatments, featuring plantation shutters, awnings, blinds, roller shutters, and curtains.

Each product is designed to enhance the aesthetic and functional appeal of your space, providing privacy, light control, and energy efficiency.

Let our expert team help you select and perfectly fit your choice, ensuring your environment reflects elegance and sophistication.

Discover the difference our window solutions can make in creating the ideal atmosphere for your living or workspace.

Warranty

Need to File a Warranty Claim?

If you believe that your product is eligible for a warranty claim, we are here to assist you. Please fill out the form, providing all the necessary details regarding your warranty claim.

Our dedicated customer service team will review your message and get back to you as soon as possible.

Canberra Family Owned Business

Warranty Form

Warranty Form

Warranty form