Our Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the website https://theblindmancompany.com.au/ (the “Website”) operated by The Blind Man Company (“we,” “us,” or “our”). Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Website.

Last updated: 17/12/2023.

Acceptance of Terms

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the Australian court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within Australia and under Australian law. At this time, we do not accept clients from outside of Australia.

Once you have purchased our product(s) and have been accepted by The Blind Man Company, at which point the customer’s credit/debit card will be charged for the value of our products or services, or a deposit, whichever is relevant to the agreement made. Customers also can pay for our product(s) through our payment plan provider, Zip, All payment or finance options do not affect your statutory rights.

By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you may not access the Website. These Terms apply to all visitors, users, and others who access or use the Website.

Prices and availability of services and products are subject to change without notice.

Conformity of Services

We take every care to ensure that the description and specification of our services are correct at the time of going to press.

Compliance (ACCC)

As specialists in window coverings, we’re actively aware of the risks associated with substandard or improperly installed blinds. The Australian Competition & Consumer Commission (ACCC) has issued warnings about the potential dangers posed by non-compliant corded blinds to children and pets.

At The Blind Man Company, customer safety is our top priority, and we strictly adhere to Australian legal standards and safety guidelines. For more information, please refer to the ACCC resource here.

Warranty

To learn more about the warranties applicable to our products, including the coverage, duration, and any limitations or exclusions, please visit our Warranty page on our website. The Warranty page provides detailed information about the warranties available for each product category, as well as the steps to make a warranty claim if needed.

Please note that our warranties are subject to certain conditions and exclusions, and they may vary depending on the specific product or range you have purchased. We recommend reviewing the warranty information specific to your product for a comprehensive understanding of the coverage provided.

At The Blind Man Company, we stand behind the quality of our products and strive to resolve any issues or concerns you may have promptly and effectively. If you have any questions about our warranties or need assistance with a warranty claim, please contact our customer service team, and we will be happy to assist you.

Please visit our Warranty page for more information: sales@theblindmancompany.com.au.

Returns, Refund & Repairs Policy

At The Blind Man Company, we strive to ensure your complete satisfaction with your purchase. We understand that circumstances may arise where you may need to make adjustments, seek a refund, or request repairs for our products. Please review the following policy regarding returns, refunds, and repairs:

  1. Adjustments to Orders: We may be able to make adjustments to your original order if possible; however, please note that this may not always be feasible. We evaluate returns and refund requests on a case-by-case basis to ensure fair consideration. Kindly contact us immediately via email at <enter email address> with your concern, and we will work towards finding a suitable solution.
  2. Refunds: Please note that products that are made-to-measure are not eligible for refunds. As these products are customised to your specifications, they cannot be resold. However, if there is a manufacturing defect or we are at fault, we may be able to offer reasonable adjustments or repairs under our discretion. We encourage you to reach out to us at <enter email address> with any issues you encounter, and we will promptly assess the situation and provide a resolution.
  3. Repairs: In the event of a manufacturing defect or if we are at fault, we are committed to rectifying the situation. We may offer reasonable repairs to address the issue, subject to our discretion. If you experience any problems with our products, please contact us at <enter email address> as soon as possible. We aim to acknowledge your complaint within 48 hours and will make every effort to resolve it promptly.

We value your satisfaction and aim to address any concerns or issues you may have in a fair and efficient manner. The Blind Man Company team will carefully evaluate each request and work towards a satisfactory resolution. Please note that this policy is subject to change without prior notice, and any decisions regarding returns, refunds, or repairs are made at our discretion.

For any further questions or assistance regarding our Returns, Refund & Repairs Policies, please reach out to us via sales@theblindmancompany.com.au. We appreciate your trust in The Blind Man Company, and we are committed to providing excellent customer service.

Cancelling A Product or Service

At The Blind Man Company, we understand that circumstances may arise where you may need to cancel your order. We strive to provide a flexible and accommodating approach to cancellations while ensuring fair consideration for both parties. Please review our cancellation policy below:

  1. General Cancellation Policy: If you wish to cancel your order for our products or services, please contact us as soon as possible via email or phone. We will evaluate your request on a case-by-case basis, and cancellation and a full refund may be available under our discretion. We aim to reach a mutually beneficial solution and provide the best possible outcome.
  2. Made-to-Measure Products: For made-to-measure products, such as window blinds, shutters, curtains, awnings, and roller shutters, please note that cancellation and refunds are generally not available once production has begun. As these products are customised to your specific requirements, production starts promptly to ensure timely delivery. We recommend carefully reviewing your order details before confirming to avoid any potential issues.
  3. Communication and Timeliness: To request a cancellation, it is important to promptly notify us of your intention to cancel your order. The sooner we receive your cancellation request, the higher the likelihood of accommodating it. Our team will work diligently to evaluate the circumstances and find the best possible solution for you.
  4. Refund Process: If your cancellation request is approved, we will process your refund as soon as possible. Please note that refunds may take some time to reflect in your account, depending on your payment method and financial institution. We appreciate your patience and assure you that we will handle the refund process with utmost diligence.
  5. Unforeseen Circumstances: In certain situations where unforeseen circumstances arise, such as product unavailability or manufacturing issues, we may need to cancel your order or suggest alternative options. Rest assured, we will always strive to reach a fair resolution and communicate openly and transparently with you.

Our aim is to provide exceptional customer service and ensure your satisfaction throughout your experience with The Blind Man Company. We understand that each situation is unique, and we will do our best to accommodate your cancellation requests and find the most suitable outcome for you.If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact our customer service team via sales@theblindmancompany.com.au. We are here to assist you and ensure that your experience with The Blind Man Company is positive and hassle-free.

Repairs

The Blind Man Company provides repair services for our products. If repairs are needed, our team is available to assist in addressing any functional issues to ensure the blinds or other products remain in good, functional condition. There may be a small charge for this service.

Coverage and Benefits

The specific coverage and benefits provided by the warranty will be outlined in the terms and conditions of the warranty agreement. This may include coverage for defects in materials or workmanship, mechanical malfunctions, and other specified issues. The warranty aims to provide you with comprehensive protection for your purchase. If you do not receive this information for whatever reason, you can request your warranty information from us via sales@theblindmancompany.com.au.

Terms of Repairs

To take advantage of our Repair Care service, certain terms and conditions may apply. These terms will be clearly communicated to you at the time of purchase or time of warranty enquiry. It is important to review the terms and understand the coverage and any exclusions or limitations that may apply.

Repairs

Under our warranty, you may be eligible for low-cost or free repairs for covered issues. This allows you to address any potential problems with your product without incurring substantial expenses. Our dedicated team will assess and handle any repairs promptly and efficiently to ensure your satisfaction.

Warranty Information

To ensure peace of mind and satisfaction, all of our products come automatically included with warranties. Here’s a breakdown:

All Products:

  • 12-Month Manufacturing Warranty: This covers any defects in materials or workmanship.
  • 12-Month Labour Warranty: This ensures any installation or service-related issues are addressed within the first year.

Cellular Blinds:

  • 12-Month Labour Warranty: As with all our products, installation and service are covered for the first year.
  • 3-Year Manufacturing Warranty: Offering extended protection against manufacturing defects beyond the standard warranty.

Individual Componentry:

  • Covered for up to 5 years, providing long-term assurance on the smaller, yet critical parts of your purchase.

Details regarding the availability and pricing of our warranty are provided at the time of purchase. Our sales team is ready to guide you through your options, helping you understand the coverage that comes with each product.

Please remember, our warranty is designed to give you added value and peace of mind for your investment in The Blind Man Company’s products. The terms and conditions of our warranty, distinct from standard coverage, are thoroughly outlined in the documentation provided at the point of sale.

For further information on our warranty options, including specifics on coverage, terms, and pricing, please contact our customer service team at sales@theblindmancompany.com.au or refer to the purchase documentation.

We are committed to your satisfaction and to providing high-quality, reliable products with a warranty that reflects our confidence in their durability and performance.

Information on Website & Third Party Links

The limitations of liability in these conditions shall apply equally for the benefit of The Blind Man Company and any other associated company of The Blind Man Company as if references to The Blind Man Company included references to each such associated company.

While The Blind Man Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Blind Man Company will not be responsible for any errors or omissions or for the results arising from the use of such information.

The Blind Man Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Blind Man Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Blind Man Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Blind Man Company.

Payment and Taxes

We accept online payment in a secure environment by credit or debit card. We currently accept Visa and Mastercard. All transactions are shown in $ Australian dollars. Here are payment types that we accept:

  • Visa
  • Mastercard

All prices quoted on this website are accurate at the time of publication and are quoted in Australian dollars ($) and where appropriate are inclusive of Australian sales tax (GST) at the current rate.

Finance

Financing Options

We offer financing options through Zip (https://zip.co/au) for eligible customers. By selecting Zip as your payment method, you agree to the terms and conditions set forth by Zip. Please review Zip’s terms and conditions carefully before using their services. We are not responsible for the actions, policies, or services provided by Zip.

Financial Responsibility

By utilising financing options provided by Zip, you acknowledge and agree that you are responsible for any fees, interest charges, or other financial obligations associated with the financing agreement. It is your responsibility to understand and comply with the terms and conditions of the financing agreement. Please note, we are not the lender.

Website

Compliance with Laws and Regulations

You agree to use the Website in compliance with all applicable laws, regulations, and third-party rights. You shall not engage in any activity that violates any law or infringes upon the rights of others. Furthermore, you are solely responsible for ensuring that your use of the Website does not violate any export control or similar laws and regulations.

Website Content and Restrictions

The content provided on the Website is for general information purposes only. We strive to provide accurate and up-to-date information, but we make no warranties or representations regarding the completeness, accuracy, reliability, suitability, or availability of any information on the Website. We reserve the right to modify, update, or remove any content on the Website at any time without prior notice.

Prohibited Activities

When using the Website, you agree not to:

  • Violate any applicable laws, regulations, or third-party rights;
  • Engage in unauthorised or unlawful access to the Website or its systems;
  • Use the Website to transmit or distribute viruses, malware, or any other harmful computer code;
  • Interfere with or disrupt the functionality or security of the Website or its underlying infrastructure;
  • Engage in any activity that could damage, disable, or impair the Website or its services.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Blind Man Company or its content and technology providers or their respective owners – ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order of our products or services with The Blind Man Company.
  • Copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Disclaimer & Liability

The Blind Man Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither The Blind Man Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Blind Man Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The Blind Man Company will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Blind Man Company may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of The Blind Man Company.

The entire liability of The Blind Man Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Customer Complaints

Any complaints or queries you might have should be addressed to sales@theblindmancompany.com.au.

Further Advice

If you need more information on the products and services we provide, or have any other queries, please email sales@theblindmancompany.com.au.